Our Complaints Policy

YMCA Leicestershire recognises the importance of resident and public feedback and we welcome compliments, comments and complaints about our housing services. Our team is committed to using your feedback to help drive forward improvements. It is good to know when we have done something well or when our services are meeting the needs of our residents and being delivered effectively.

A comment or compliment can be:

• What residents or members of the public think about our services and policies
• Ideas on how we can improve our services
• Informing us of their satisfaction with a service, activity or a particular member of staff

If you would like to leave a public review on our Facebook or Google Business Pages, please search for ‘YMCA Leicestershire’ and leave your comment there for others to see.

A complaint is a way of letting us know that residents or members of the public are not happy with a particular service, in particular:

• Residents and/or members of the public think we have not done something we should have done
• YMCA Leicestershire has done something badly or in the wrong way
• Residents and/or members of the public think they have been treated unfairly or impolitely

If you would like to make comments, compliments or complaints, you can complete the contact form below or  download our online form and email it, or send it back to us . Once completed, you can either print out and hand it to a member of staff or email your form to [email protected]

If a response is required, we will respond to your comment within 5 working days.